Privacy Policy

1.Introduction

Entromoonic Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Fetchii application ("Software") and our website at fetchii.app ("Website").

By using Fetchii, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Software or Website.

2.Information We Collect

2.1 Account and License Information

When you purchase and activate a license, we collect:

• Customer information: Name and email address (provided to our payment processor)
• License key: Your unique license activation code
• Device identifier: A cryptographic hash (SHA-256) of your device's hardware ID, used solely for license binding
• Device name: Your Mac's name (e.g., "John's MacBook Pro") for display in your license portal

2.2 Trial and Support Service Data

The following limited data is sent to our service only when you start or verify a trial, or when you choose to submit feedback:

• Trial service data: A SHA-256 hardware identifier hash, app version, platform and macOS version, trial start/expiry dates, last verification time, and verification count
• Feedback and attachments: Problem category and description; optional email, system information, and attachments you choose to include; plus IP address and user-agent data used for abuse prevention and support security
• Service provider: Cloudflare Workers, KV, and R2 process and store this service data on our behalf

2.3 Locally Stored Data (Not Uploaded)

The following data is stored locally on your device and is never transmitted to our servers:

• Application preferences: Your settings and configuration choices
• Download history: Records of your download tasks for session recovery
• Download archive: A list of previously downloaded video IDs (for duplicate detection)
• Authentication tokens: Encrypted authentication tokens from websites you access (stored using AES-256-GCM encryption). Important: These tokens are sensitive and used only locally for accessing your accounts. They are never uploaded to our servers. You can clear all tokens at any time via Settings, or revoke access directly on the respective websites.
• Temporary files: Intermediate download files, automatically deleted upon task completion

2.4 Analytics and Crash Reporting

On first launch, analytics and crash reporting are presented as separate controls and both are selected by default. Continuing with a control selected enables the corresponding service. You can deselect either control before continuing. When enabled, the minimized data may include:

• Usage statistics: App launch frequency, feature usage patterns, download success/failure rates (without specific URLs)
• Crash reports: Error logs and stack traces to help us identify and fix bugs. While we implement data scrubbing, crash reports may occasionally contain limited technical context such as file paths or system information.
• Performance metrics: Download speeds, conversion times, and other performance indicators

You have full control: You can deselect either control before completing onboarding and can disable either service later in Settings > Privacy. Disabling a service stops future collection by that service.

2.5 Information We Do NOT Intentionally Collect

We do not intentionally collect:

• URLs or content of videos you download
• Your browsing history or habits
• Personally identifiable information in telemetry data (though limited technical context may occasionally appear in crash logs)
• Location information

2.6 Website Analytics

Our website at fetchii.app uses Google Analytics 4 (GA4) to understand general traffic patterns and improve user experience. GA4 is configured in consent mode — no analytics data is collected until you accept cookies via the cookie consent banner on your first visit. We do not use third-party advertising trackers, tracking pixels, or ad networks on our website.

3.How We Use Your Information

We use the limited information we collect for the following purposes:

• License management: To activate, validate, and manage your software license
• Software updates: To check for and deliver application updates
• Engine updates: To update the download engine components
• Product improvement: To analyze de-identified usage patterns, fix bugs, and optimize performance when the corresponding analytics or crash-reporting control is enabled
• Customer support: To respond to your inquiries and provide assistance

4.Information Sharing and Disclosure

We share your information with the following third-party service providers, as necessary to operate our service:

We do not:

• Sell your personal information to third parties
• Share your data with advertisers
• Use tracking pixels or ad networks
• Monetize your data in any way

5.Data Security

We implement robust security measures to protect your data:

• Encryption: Sensitive data (authentication tokens, license information) is encrypted using AES-256-GCM, an industry-standard encryption algorithm
• Secure key storage: Encryption keys are stored in the macOS Keychain, Apple's secure credential storage system
• File permissions: Local data files are protected with strict file permissions (owner-only access)
• Automatic cleanup: Temporary files and expired tokens are automatically deleted
• Local processing: Your downloaded content is processed entirely on your device

Data Breach Notification

In the unlikely event of a data breach affecting your personal information, we will notify affected users via email within 72 hours of becoming aware of the breach. We will also notify the relevant supervisory authorities as required by applicable law (including GDPR Article 33). The notification will include the nature of the breach, the data affected, and the steps we are taking to address it.

6.Data Retention

We retain different types of data for different periods:

• License information: Retained for as long as your license remains active. For perpetual licenses, this means indefinitely unless you request deletion.
• Trial service data: Trial records are retained until 90 days after the trial expires, using one fixed deletion deadline that verification does not extend.
• Feedback and attachments: Feedback records and attachments are scheduled for deletion 90 days after submission, or earlier on an approved request. An hourly cleanup process retries failed attachment deletions rather than reporting them as complete.
• Authentication tokens: Automatically deleted after 7 days (configurable in settings)
• Local preferences and history: Retained until you uninstall the application or manually delete them
• Temporary download files: Deleted immediately upon task completion

Account Deletion and Data Removal

Upon request, we will delete your personal data from our systems within 30 days, except where we are required to retain certain records for legal, tax, or fraud prevention purposes. Minimal transactional records (order ID, transaction date, amount) may be retained for up to 7 years for financial compliance. These retained records do not include your name or email address.

You can delete all locally stored data at any time by uninstalling the application and removing the Fetchii folder from ~/Library/Application Support/. To request deletion of server-side data, contact us at privacy@fetchii.app.

7.Your Rights

Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

• Contract performance: License activation and management, software delivery
• Consent: Analytics and crash reporting when the corresponding onboarding or Settings control is enabled; each control can be disabled at any time
• Legitimate interests: Security measures, fraud prevention, and service improvement

Data Controller and Processors

Entromoonic Ltd acts as the Data Controller for your personal information. Our service providers act as Data Processors on our behalf:

Lemon Squeezy (payment/license), Cloudflare (API/security/storage), TelemetryDeck (analytics), and Sentry (crash reporting) process data according to our instructions under Data Processing Agreements.

For European Union Residents (GDPR)

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

• Right of access: Request a copy of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your personal data ("right to be forgotten")
• Right to restrict processing: Request limitation of how we process your data
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to certain types of data processing
• Right to lodge a complaint: Lodge a complaint with your local data protection supervisory authority if you believe your data has been processed unlawfully

For California Residents (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to know: Request disclosure of the categories and specific pieces of personal information we collect
• Right to delete: Request deletion of your personal information
• Right to opt-out: We do not sell personal information, so this right does not apply
• Right to non-discrimination: We will not discriminate against you for exercising your privacy rights

To exercise any of these rights, please contact us at privacy@fetchii.app.

8.Children's Privacy

Fetchii is not intended for use by children under the age of 13 (or under 16 in jurisdictions where GDPR applies). We do not knowingly collect personal information from children under these ages. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@fetchii.app, and we will take steps to delete such information.

9.International Data Transfers

Because Fetchii processes your data locally on your device, cross-border data transfers are minimized. When data is transferred internationally, it occurs in the following circumstances:

• License validation: Your license key and device identifier are sent to Lemon Squeezy (US-based). As a US company, they comply with GDPR and CCPA, and maintain appropriate safeguards including the EU-US Data Privacy Framework and Standard Contractual Clauses (SCCs) for EEA users.
• Trial and Feedback services: The limited service data described above is processed by Cloudflare. International transfers are handled under Cloudflare's applicable contractual and transfer safeguards.
• Analytics (if enabled): Anonymous usage data is sent to TelemetryDeck GmbH in Germany (EU). As a German company, they operate under GDPR directly.
• Crash reports (if enabled): Error logs are sent to Sentry (US-based). They comply with EU-US Data Privacy Framework and use Standard Contractual Clauses (SCCs) as an alternative transfer mechanism.

All our service providers maintain appropriate safeguards for international data transfers in compliance with applicable data protection laws, including GDPR requirements for EEA/UK residents.

10.Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will:

• Update the "Last updated" date at the top of this policy
• Post a notice on our website
• For significant changes, notify you through the application or via email

Your continued use of Fetchii after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

11.Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We aim to respond to all privacy-related inquiries within 30 days.